Free Essays on Total Quality Management

What is Total Quality Management? Quality is not determined or defined by the producing company. Quality is determined by the customer. Thus quality of a product or a service is the customer’s perception of the degree to which the product or service meets his or her expectations. Total Quality Management (TQM) is an approach to improving competitiveness, effectiveness, efficiency and flexibility of the organization in satisfying the customer demands. It is a process that recognizes the need to determine the customers' requirements and uses that knowledge to drive the entire organization to ensure those needs are fully met. It is essentially a way of planning, organizing and understanding each and every activity that takes place in the organization, and depends on every individual at his or her own level in the organization. Thus from Senior Executives to the person just cleaning the premises has to be involved in the quest for continual improvement towards the same goals, recognizing that each person and each activity interacts and has an effect on others. Why TQM? Companies strive for Total Quality Management in an effort to:  · Increase customer satisfaction  · Increase customer retention? TQM not only focuses on gaining a new customer but maintaining the current customers.  · Reduce customer complaints  · Attract new customers  · Increase organizational effectiveness  · Reduce costs due to less waste and rework? Quality costs and every time something is done incorrectly, money is lost.  · Increase profitability  · Achieve a greater market share  · Maintain a competitive advantage Dr. W. Edwards Deming’s Quality Chain Reaction in figure 1 provides a logical rationale for implementing a quality improvement effort. It says that if an organization improves quality, costs will decrease due to fewer errors and more efficient use of materials and time. This causes an improvement in productivity and le... Free Essays on Total Quality Management Free Essays on Total Quality Management What is Total Quality Management? Quality is not determined or defined by the producing company. Quality is determined by the customer. Thus quality of a product or a service is the customer’s perception of the degree to which the product or service meets his or her expectations. Total Quality Management (TQM) is an approach to improving competitiveness, effectiveness, efficiency and flexibility of the organization in satisfying the customer demands. It is a process that recognizes the need to determine the customers' requirements and uses that knowledge to drive the entire organization to ensure those needs are fully met. It is essentially a way of planning, organizing and understanding each and every activity that takes place in the organization, and depends on every individual at his or her own level in the organization. Thus from Senior Executives to the person just cleaning the premises has to be involved in the quest for continual improvement towards the same goals, recognizing that each person and each activity interacts and has an effect on others. Why TQM? Companies strive for Total Quality Management in an effort to:  · Increase customer satisfaction  · Increase customer retention? TQM not only focuses on gaining a new customer but maintaining the current customers.  · Reduce customer complaints  · Attract new customers  · Increase organizational effectiveness  · Reduce costs due to less waste and rework? Quality costs and every time something is done incorrectly, money is lost.  · Increase profitability  · Achieve a greater market share  · Maintain a competitive advantage Dr. W. Edwards Deming’s Quality Chain Reaction in figure 1 provides a logical rationale for implementing a quality improvement effort. It says that if an organization improves quality, costs will decrease due to fewer errors and more efficient use of materials and time. This causes an improvement in productivity and le... Free Essays on Total Quality Management Introduction: 2 History of Quality Movement 2 The three elements of the Juran Trilogy: 3 1. Quality planning 3 2. Quality control 3 3. Quality improvement 3 Deming’s 14 points 3 1. Constancy of purpose 4 2. Adopt the philosophy 4 3. Don’t rely on mass inspection 4 4. Don’t award business on price 4 5. Constant improvement 4 6. Training 4 7. Leadership 4 8. Drive out fear 4 9. Break down barriers 4 10. Eliminate slogans and exhortations 4 11. Eliminate quotas 4 12. Pride of workmanship 4 13. Education and retraining 4 14. Plan of action 4 The seven diseases 4 Malcolm Baldrige Award 5 Reasons for creating the Baldrige Award 6 How the Baldrige Award Works and how it is judged 7 Two dimensions of criteria used for organization evaluation 7 ISO 9000 8 Brief Overview of ISO 3001 Requirements 8 ISO believes that organizations should: 9 ISO distinguishes between quality system requirements and product quality requirements. 9 ISO distinguishes between four types of products: 9 The quality of your product depends on: 9 Your customers are likely to place a higher value on your products if: 9 All work is a process. 9 An organization is a network of processes. 10 Product quality depends on how well this network works. 10 Quality Pays 10 What is TQM 10 What is a Total Quality Management System 10 TQM 11 The Key to Executive Commitment 12 Aligning Total Quality Management and the Corporate Culture 12 Understanding the Dynamics of Change 13 Meeting Customer Requirements 13 Benchmarking Concepts 13 Types of Benchmarking 13 Internal 13 Competitive 14 Functional/Generic Benchmarking 14 Why Use Benchmarking? 14 What to Benchmark? 14 Benchmarking- What It Is and What It Isn’t? 14 Benchmarking is: 14 Benchmarking Isn’t: 14 Conclusion: 15 References 17 Introduction: Management thinking is undergoing a paradigm shift. Mandates that are guiding managements thought since the 1990s is...