Managing service resources Essay Example | Topics and Well Written Essays - 1750 words

Managing service resources - Essay ExampleMedi-Call as a firm, works with the reception of three important categories of calls from its clients. This include, emergency calls, which would be considered as the most vital of all the firms operations, as they result to having the firms agents being on the phone, for an average time of thirty minutes (Young, 2008, 27). This however goes further to be spread over to a greater number of calls, whereby the customer, the clients family, or even the neighbors are at times convoluted in the entire calling procedure. Technical enquiries, as well as reassurance calls, are also area of the buildup that the firm consists and works with.Technical calls normally come from new customers, as they are normally not certain, or rather used to the operation of the equipment in use. Technical calls last to approximately five minutes, as they are brief, and to the point. On the other hand, reassurance calls revolve around the effort of the firm. How exa ctly is this? Medi-Call advocates for its clients to make a call to the overall call center, with an aim to ensure that their equipment still work accordingly, and in line with what is expected of them. This bad-tempered category of calls varies in their time span, with most lasting to approximately six minutes. This is be manage, some of Medi-Calls clients spend a lot of time alone, and end up using this opportunity to strike long conversations on the phone, permit their bottled thoughts out (Lovelock, 2012, 82 ).Elderly institutions should not be overcrowded as this would be hard for them to have relieve space and disease that are contagious can be transmitted through various factors such(prenominal) as air that is in low supply. Competition for basic needs such as irrigate and other needs such as towels and washrooms may not be adequate. Large numbers would cause death, as nurses may be unable to account for each elderly person on time. The highschool number can increase the lack of